Privacy policy

Privacy Policy

Last Updated: October 9, 2026

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website, book a wellness service, make a payment, or contact us.

By using this website, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect the following information when you use our website or services:

  • Personal Information: Name, phone number, email address, and other contact details.

  • Booking Information: Selected service, appointment date, preferred time, and relevant booking details.

  • Location Information: Service address or location details when required to provide a service.

  • Payment Information: Payment status, transaction reference, and related billing details. Online payments may be processed securely by third-party payment providers.

  • Technical Information: IP address, browser type, device information, cookies, and website usage data.

Please do not submit sensitive medical or personal information unless it is necessary for your booking and requested through an appropriate channel.

3. How We Use Your Information

We may use your information to:

  • Process and manage appointment bookings.

  • Confirm, reschedule, or cancel appointments.

  • Contact you regarding your booking or service.

  • Process payments and maintain transaction records.

  • Provide customer support and respond to enquiries.

  • Improve website functionality and customer experience.

  • Prevent fraudulent transactions and protect our business.

  • Comply with applicable legal and regulatory obligations.

Marketing messages will be sent where permitted by applicable law and, where required, with your consent.

4. Payments

Online payments are processed through third-party payment service providers. We do not intentionally store complete payment card details on our own systems.

Payment providers may collect and process your information under their own privacy policies and security procedures.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, improve website performance, understand visitor activity, and support relevant advertising.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We may share relevant information with trusted third parties when necessary to operate our services, including:

  • Website hosting and ecommerce providers.

  • Appointment booking and scheduling platforms.

  • Payment processors.

  • Customer communication and support providers.

  • Analytics and marketing service providers.

  • Government authorities or other parties where required by law.

We do not sell personal information to third parties in exchange for money.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain appropriate business records, resolve disputes, and comply with legal obligations.

We use reasonable administrative, technical, and organisational safeguards to protect information. However, no online system or electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

Some information may need to be retained to fulfil legal, accounting, payment, or dispute-resolution