Terms of Service

Last Updated: October 9, 2026

1. Overview

These Terms of Service govern your access to and use of this website and the wellness services offered through it.

By visiting our website, submitting a booking, or using our services, you agree to these Terms of Service. If you do not agree, please do not use the website or booking services.

2. Services Offered

We provide information about wellness and massage services and allow customers to request or schedule appointments through our website.

Service descriptions, session durations, prices, availability, and other details are displayed on the relevant service pages and may be updated from time to time.

A booking is subject to availability and confirmation in accordance with the booking process displayed on the website.

3. Appointment Bookings

Customers must provide accurate and complete information when making a booking, including their contact details, selected service, preferred appointment time, and service location where required.

Appointment availability is subject to scheduling and confirmation. A booking request should not be considered confirmed until the applicable confirmation has been issued.

Please arrive on time for appointments at a designated location or ensure that the agreed service location is accessible for home visits, where offered.

Late arrival, inaccurate information, or an inaccessible service location may affect the appointment and the time available for the service.

4. Prices and Payments

All applicable prices will be displayed on the relevant service page or communicated during the booking process. Prices should be reviewed before confirming an appointment.

Where available, customers may choose between:

• Online Payment: Payment is made through an available payment provider during checkout.

• Payment at Appointment: Payment is collected at the appointment using the payment methods confirmed for that service.

An online booking may require full payment or a deposit where clearly stated before confirmation. Payment-at-appointment bookings remain subject to the applicable booking and cancellation terms.

Any applicable taxes or additional charges will be disclosed where required by law.

5. Cancellations, Rescheduling, and Refunds

Customers should contact us as early as possible if they need to cancel or reschedule an appointment.

Any cancellation deadline, rescheduling restriction, deposit condition, or applicable fee must be communicated before the booking is confirmed.

Refunds for prepaid appointments will be handled in accordance with the applicable cancellation policy and mandatory consumer protection laws.

If we cancel an appointment or cannot provide a prepaid service, we will communicate the available options, which may include rescheduling or a refund where applicable.

Nothing in these Terms limits any refund, cancellation, or other rights that cannot legally be excluded.

6. Home Visits and Service Locations

Where home visits are offered, customers are responsible for providing an accurate address and ensuring reasonable access to the agreed service location.

Services may be restricted to specified areas, dates, times, or availability. A booking outside the available service area may need to be declined or rescheduled.

Customers should inform us in advance of any relevant access requirements that may affect the appointment.

7. Health and Personal Wellbeing

Wellness and massage services are intended to support relaxation and general wellbeing. They are not a substitute for medical advice, diagnosis, or treatment.

Customers should inform the service provider of relevant conditions, injuries, allergies, sensitivities, pregnancy, or other concerns before the session where appropriate.

Services may be modified, postponed, or declined if a treatment is considered unsuitable or unsafe. Customers should consult a qualified healthcare professional if they are uncertain whether a treatment is appropriate for them.

No particular medical outcome or therapeutic result is guaranteed.

8. Customer Conduct

Customers are expected to treat staff and service providers respectfully and to maintain a safe and appropriate environment during appointments.

We reserve the right to refuse or discontinue a service where there is abusive, threatening, unlawful, inappropriate, or unsafe behaviour, subject to applicable law.

9. Website Accuracy and Availability

We aim to keep website information accurate and up to date. However, occasional errors in descriptions, pricing, availability, or other information may occur.

We reserve the right to correct errors, update information, and modify website content. Changes will not remove rights that customers have already acquired under applicable law.

We do not guarantee uninterrupted or error-free website availability.

10. Intellectual Property

Unless otherwise stated, the website content, text, designs, graphics, branding, and other materials are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or commercially use website materials without prior permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party booking platforms, payment gateways, communication tools, or external links. Their services may be subject to separate terms and privacy policies.

We are not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses arising from the use of the website or a delay in service.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence where such liability cannot legally be excluded, or any other liability that cannot be limited under applicable law.

13. Privacy

Personal information collected through the website and booking process is handled in accordance with our Privacy Policy and applicable data protection requirements.

14. Governing Law

These Terms are intended to operate in accordance with the applicable laws of the Sultanate of Oman. Any dispute will be handled by the competent authorities or courts as determined by applicable law.

Nothing in these Terms deprives consumers of any mandatory rights or protections available to them under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page with the updated revision date.

16. Contact Information

For questions regarding these Terms of Service, appointments, payments, cancellations, or refunds, please contact us through the contact information provided on our website.